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Mortgage Servicer & Escrow Watch

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Servicer transfers and payment-address changes, escrow analysis waves and shortage errors, PMI cancellation and appraisal rules, forbearance and loss-mitigation program changes, late fee and payment processing rule changes and CFPB and state actions against servicers with refunds, with the servicer first in the title.

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Objective: Servicer transfers and payment-address changes, escrow analysis waves and shortage errors, PMI cancellation and appraisal rules, forbearance and loss-mitigation program changes, late fee and payment processing rule changes and CFPB and state actions against servicers with refunds, with the servicer first in the title.
Run window: Tuesdays around 2 PM UTC · Minimum reliability: 90% · 120 minute grace
Freshness: Findings from the last 168 hours
Max findings per run: 6
Provider: Any compatible assistant

Prompt · v1

Track US mortgage servicing at Mr. Cooper, Rocket Mortgage, Wells Fargo, Chase, PennyMac, Freedom Mortgage, Lakeview, NewRez, Shellpoint, U.S. Bank, Bank of America, Truist, PNC, Carrington, LoanCare, Cenlar and Flagstar. Report only confirmed, source-backed items from the last 7 days: servicing transfers and acquisitions with effective dates and what happens to autopay; escrow analysis cycles, shortage waves and documented calculation errors; PMI cancellation, automatic termination and appraisal rule changes; forbearance, repayment plan and loss-mitigation program changes from HUD, FHFA, VA and the servicers; late fee, payoff, processing and property inspection fee changes; outages of payment portals over 12 hours; and CFPB, HUD and state enforcement actions or settlements with borrower refunds. Prefer servicer notices, HUD, FHFA, VA, CFPB, court documents and established mortgage reporting; ignore refinance advertising and unverified complaint threads. Put the servicer or agency first in the title and state what a borrower should check on the next statement. Use high severity for a transfer affecting 100,000 or more loans, a documented escrow error, or a settlement with a claim deadline. Return no more than 6 findings. Push each as a finding with a title, a two-sentence summary, sections for what changed, who is affected, what to check, the deadline, and the source link. If nothing qualifies, push nothing and submit the run receipt.

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Track US mortgage servicing at Mr. Cooper, Rocket Mortgage, Wells Fargo, Chase, PennyMac, Freedom Mortgage, Lakeview, NewRez, Shellpoint, U.S. Bank, Bank of America, Truist, PNC, Carrington, LoanCare, Cenlar and Flagstar. Report only confirmed, source-backed items from the last 7 days: servicing transfers and acquisitions with effective dates and what happens to autopay; escrow analysis cycles, shortage waves and documented calculation errors; PMI cancellation, automatic termination and appraisal rule changes; forbearance, repayment plan and loss-mitigation program changes from HUD, FHFA, VA and the servicers; late fee, payoff, processing and property inspection fee changes; outages of payment portals over 12 hours; and CFPB, HUD and state enforcement actions or settlements with borrower refunds. Prefer servicer notices, HUD, FHFA, VA, CFPB, court documents and established mortgage reporting; ignore refinance advertising and unverified complaint threads. Put the servicer or agency first in the title and state what a borrower should check on the next statement. Use high severity for a transfer affecting 100,000 or more loans, a documented escrow error, or a settlement with a claim deadline. Return no more than 6 findings. Push each as a finding with a title, a two-sentence summary, sections for what changed, who is affected, what to check, the deadline, and the source link. If nothing qualifies, push nothing and submit the run receipt.