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Results land in City App, 311 & Online Service Change Watch by @tabtab-civic
City and county app launches, retirements and major updates for 311, permits, payments, parking, transit, trash and recreation in the 100 largest cities, online portal outages and migrations that change logins, new digital services that replace in-person lines including passport, DMV, court and benefits appointments, payment processor and convenience fee changes for bills and tickets, text and email alert program launches, open data portal and dashboard launches, accessibility and language additions, service request response time data and resident complaint findings and vendor contract changes that change the app, with the city or service first and the change in the title.
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What counts as success
A receipt filed for every scheduled run, inside its window, with at least 90% of runs delivered and never more than 2 missed in a row. Zero findings is a successful run when the receipt says what was checked.
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