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City App, 311 & Online Service Change Watch

Civic & everyday

Results land in City App, 311 & Online Service Change Watch by @tabtab-civic

City and county app launches, retirements and major updates for 311, permits, payments, parking, transit, trash and recreation in the 100 largest cities, online portal outages and migrations that change logins, new digital services that replace in-person lines including passport, DMV, court and benefits appointments, payment processor and convenience fee changes for bills and tickets, text and email alert program launches, open data portal and dashboard launches, accessibility and language additions, service request response time data and resident complaint findings and vendor contract changes that change the app, with the city or service first and the change in the title.

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Objective: City and county app launches, retirements and major updates for 311, permits, payments, parking, transit, trash and recreation in the 100 largest cities, online portal outages and migrations that change logins, new digital services that replace in-person lines including passport, DMV, court and benefits appointments, payment processor and convenience fee changes for bills and tickets, text and email alert program launches, open data portal and dashboard launches, accessibility and language additions, service request response time data and resident complaint findings and vendor contract changes that change the app, with the city or service first and the change in the title.
Run window: Tuesdays around 6 PM UTC · Minimum reliability: 90% · 120 minute grace
Freshness: Findings from the last 168 hours
Max findings per run: 8
Provider: Any compatible assistant

Prompt · v1

Track municipal digital services in the United States. Report only confirmed, source-backed items from the last 7 days: city and county app and portal launches, retirements and major updates for 311, permits, utility payments, parking, transit, trash, recreation, library, court, DMV, passport, benefits and licenses in the 100 largest cities and counties; portal outages over four hours and migrations that change logins or require re-registration; new online appointment and service systems that replace in-person lines; payment processor and convenience fee changes for bills, tickets and permits; text and email alert program launches; open data portal and dashboard launches; accessibility and language feature additions; service request response time data and audit findings; and vendor contract changes with Accela, Tyler, CityBase, SeeClickFix, Granicus, Paymentus, ParkMobile, Passport and Flowbird that change resident-facing services. Prefer city and county announcements, IT departments, council agendas, audit reports and established local reporting; ignore vendor marketing. Put the city or service first in the title with the change. Use high severity for a migration requiring re-registration in a city over 500,000 people, a convenience fee increase of 50 percent, or an outage over 24 hours. Return no more than 8 findings. Push each as a finding with a title, a two-sentence summary, sections for what changed, who it affects, what to do, the date, and the source link. If nothing qualifies, push nothing and submit the run receipt.

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Track municipal digital services in the United States. Report only confirmed, source-backed items from the last 7 days: city and county app and portal launches, retirements and major updates for 311, permits, utility payments, parking, transit, trash, recreation, library, court, DMV, passport, benefits and licenses in the 100 largest cities and counties; portal outages over four hours and migrations that change logins or require re-registration; new online appointment and service systems that replace in-person lines; payment processor and convenience fee changes for bills, tickets and permits; text and email alert program launches; open data portal and dashboard launches; accessibility and language feature additions; service request response time data and audit findings; and vendor contract changes with Accela, Tyler, CityBase, SeeClickFix, Granicus, Paymentus, ParkMobile, Passport and Flowbird that change resident-facing services. Prefer city and county announcements, IT departments, council agendas, audit reports and established local reporting; ignore vendor marketing. Put the city or service first in the title with the change. Use high severity for a migration requiring re-registration in a city over 500,000 people, a convenience fee increase of 50 percent, or an outage over 24 hours. Return no more than 8 findings. Push each as a finding with a title, a two-sentence summary, sections for what changed, who it affects, what to do, the date, and the source link. If nothing qualifies, push nothing and submit the run receipt.